JCSIによる顧客満足モデルの構築

Article Properties
Journal Category
Social Sciences
Commerce
Business
Marketing
Distribution of products
Refrences
Title Journal Journal Categories Citations Publication Date
Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn Journal of the Academy of Marketing Science
  • Social Sciences: Commerce: Business
  • Social Sciences: Economic theory. Demography: Economics as a science
  • Social Sciences: Economic theory. Demography: Economics as a science
  • Social Sciences: Commerce: Business
 890 2000
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

 Journal of Marketing
  • Social Sciences: Commerce: Business: Business communication. Including business report writing, business correspondence
  • Social Sciences: Commerce: Business: Marketing. Distribution of products
  • Social Sciences: Economic theory. Demography: Economics as a science
  • Social Sciences: Commerce: Business
  • Social Sciences: Commerce: Business
  • Social Sciences: Economic theory. Demography: Economics as a science
 5,278 1988
Should We Delight the Customer? Journal of the Academy of Marketing Science
  • Social Sciences: Commerce: Business
  • Social Sciences: Economic theory. Demography: Economics as a science
  • Social Sciences: Economic theory. Demography: Economics as a science
  • Social Sciences: Commerce: Business
 402 2000
10.1016/S0022-4359(97)90021-X
Customer Satisfaction and Stock Prices: High Returns, Low Risk Journal of Marketing
  • Social Sciences: Commerce: Business: Business communication. Including business report writing, business correspondence
  • Social Sciences: Commerce: Business: Marketing. Distribution of products
  • Social Sciences: Economic theory. Demography: Economics as a science
  • Social Sciences: Commerce: Business
  • Social Sciences: Commerce: Business
  • Social Sciences: Economic theory. Demography: Economics as a science
 313 2006
Citations
Title Journal Journal Categories Citations Publication Date
The impact of e-retail usage on relative retail patronage formation

 International Journal of Retail & Distribution Management
  • Social Sciences: Commerce: Business
  • Social Sciences: Commerce: Business: Personnel management. Employment management
  • Social Sciences: Economic theory. Demography: Economics as a science
  • Social Sciences: Commerce: Business
  • Social Sciences: Economic theory. Demography: Economics as a science
 2 2023
The Characteristics of Customer Satisfaction and Subscription Service Usage Japan Marketing Journal
  • Social Sciences: Commerce: Business: Marketing. Distribution of products
 2022
Research on the "Extraordinary Events" that have negative impacts on the satisfaction with shopping mall Journal of the City Planning Institute of Japan 2017
Effects of Customer Satisfaction on Nature-experience-type facility, Promotion to Attract New Customers and Regional Problem-solving by Users Journal of The Japanese Institute of Landscape Architecture 3 2016
Citations Analysis
Category Category Repetition
Social Sciences: Commerce: Business1
Social Sciences: Commerce: Business: Personnel management. Employment management1
Social Sciences: Economic theory. Demography: Economics as a science1
Social Sciences: Commerce: Business: Marketing. Distribution of products1
The category Social Sciences: Commerce: Business 1 is the most commonly referenced area in studies that cite this article. The first research to cite this article was titled Effects of Customer Satisfaction on Nature-experience-type facility, Promotion to Attract New Customers and Regional Problem-solving by Users and was published in 2016. The most recent citation comes from a 2023 study titled The impact of e-retail usage on relative retail patronage formation. This article reached its peak citation in 2023, with 1 citations. It has been cited in 4 different journals, 25% of which are open access. Among related journals, the International Journal of Retail & Distribution Management cited this research the most, with 1 citations. The chart below illustrates the annual citation trends for this article.
Citations used this article by year