Title | Journal | Journal Categories | Citations | Publication Date |
---|---|---|---|---|
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing | Journal of Marketing |
| 798 | 1998 |
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery | Journal of Marketing Research |
| 957 | 1999 |
10.1016/S0167-8116(97)00022-0 | ||||
10.1016/0022-4359(93)90010-G | ||||
The one-to-one future of fundraising | New Directions for Philanthropic Fundraising | 67 | 1997 |
Title | Journal | Journal Categories | Citations | Publication Date |
---|---|---|---|---|
なぜ,スタジアムに行ってしまうのか? | Japan Marketing Journal |
| 2008 | |
顧客リテンションが収益性に与える影響 | Japan Marketing Journal |
| 2002 |
Category | Category Repetition |
---|---|
Social Sciences: Commerce: Business: Marketing. Distribution of products | 2 |