Analysis of tangible and intangible hotel service quality components
Article Properties
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LanguageEnglish
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DOI (url)
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Publication Date2016/01/01
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Journal
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Indian UGC (journal)
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Citations16
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Drazen Maric
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Veljko Marinkovic
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Radenko Maric
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Darko Dimitrovski
Cite
Maric, Drazen, et al. “Analysis of Tangible and Intangible Hotel Service Quality Components”. Industrija, vol. 44, no. 1, 2016, pp. 7-25, https://doi.org/10.5937/industrija1-8437.
Maric, D., Marinkovic, V., Maric, R., & Dimitrovski, D. (2016). Analysis of tangible and intangible hotel service quality components. Industrija, 44(1), 7-25. https://doi.org/10.5937/industrija1-8437
Maric D, Marinkovic V, Maric R, Dimitrovski D. Analysis of tangible and intangible hotel service quality components. Industrija. 2016;44(1):7-25.
Journal Category
Social Sciences
Economic theory
Demography
Economics as a science
Citations
| Title | Journal | Journal Categories | Citations | Publication Date |
|---|---|---|---|---|
The Effects of Service Quality on Tourist Loyalty Towards Malaysian Budget Hotels | BIO Web of Conferences |
| 2024 | |
| Good or excellent? Factors determining online hotel ratings. A spatial approach | Journal of Hospitality Marketing & Management |
| 1 | 2023 |
Topic modeling of the quality of guest’s experience using latent Dirichlet allocation: western versus eastern perspectives | Consumer Behavior in Tourism and Hospitality | 2023 | ||
The role of experiential familiarity in shaping hotel-chain competitiveness | International Journal of Contemporary Hospitality Management |
| 2023 | |
Online response management: hotelier perspectives from a global South African tourism hub | Studia Periegetica |
| 2023 |
Citations Analysis
The category
Geography. Anthropology. Recreation: Recreation. Leisure: Sports 7
is the most commonly referenced area in studies that cite this article. The first research to cite this article was titled Consumers' propensity to complain towards tourist agencies' services: Evidence from Serbia and Croatia and was published in 2018. The most recent citation comes from a 2024 study titled The Effects of Service Quality on Tourist Loyalty Towards Malaysian Budget Hotels. This article reached its peak citation in 2023, with 4 citations. It has been cited in 14 different journals, 28% of which are open access. Among related journals, the International Journal of Contemporary Hospitality Management cited this research the most, with 2 citations. The chart below illustrates the annual citation trends for this article.