Understanding and coping with complaints: a clinician's view

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Scott, David J. “Understanding and Coping With Complaints: A clinician’s View”. Current Paediatrics, vol. 13, no. 5, 2003, pp. 376-81, https://doi.org/10.1016/s0957-5839(03)00059-9.
Scott, D. J. (2003). Understanding and coping with complaints: a clinician’s view. Current Paediatrics, 13(5), 376-381. https://doi.org/10.1016/s0957-5839(03)00059-9
Scott DJ. Understanding and coping with complaints: a clinician’s view. Current Paediatrics. 2003;13(5):376-81.
Refrences
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Wilson A. Being Heard. The Report of the Review Committee on NHS Complaints Procedures, chaired by Professor Alan Wilson. London: The Stationery Office, 1994.
The National Confidential Enquiry into Perioperative Deaths. http://www.ncepod.org.uk/
The NHS Complaints Procedure. http://www.doh.gov.uk/nhscomplaintsreform
The Health Service Ombudsman. http://www.ombudsman.org.uk
The Health Service Ombudsman for England. Fifth Annual Report: 2001–2002. Presented to Parliament Pursuant to Section 14(4) of the Health Service Commissioners Act 1993. HCC 887 London: The Stationery Office, 2002.