How can companies successfully implement Six Sigma? This paper reviews the basic concepts, benefits, and successful implementation approaches of Six Sigma, comparing it to the TQM movement. The author benchmarks the practices of General Electric Company (GE), a leader in implementing Six Sigma, to identify key success factors. Keys for successful implementation are highlighted, including upper management support and involvement, organizational infrastructure, training, tools, and links to human resources-based actions. The research examines how these factors contribute to improved performance and effectiveness within organizations. By benchmarking GE's practices, this study offers valuable insights for companies seeking to adopt and implement Six Sigma effectively. The focus on leadership, infrastructure, and training provides practical guidance for achieving significant improvements in operational performance.
Published in Benchmarking: An International Journal, this paper fits the journal's scope by providing a detailed benchmark of Six Sigma implementation. By highlighting GE's practices, the research provides practical examples for organizations seeking to improve their performance through benchmarking. The focus on successful implementation strategies aligns with the journal's emphasis on actionable insights for management professionals.