How can manufacturers optimize maintenance for total quality? This study examines the implementation of Total Productive Maintenance (TPM) at Land-Rover (LR) in Birmingham, UK, highlighting the critical role of a Computerized Maintenance Management System (CMMS) in achieving effective and efficient maintenance within a Total Quality Management (TQM) framework. Details the steps taken by Land Rover, one of the leading companies in the UK to adopt total quality management (TQM) to provide effective and efficient maintenance. TPM implementation, assisted by a CMMS, is examined in full, covering the challenges encountered and the benefits derived. With TQM not possible without TPM, the study emphasizes the integration of technology into maintenance practices. Ultimately, this paper demonstrates the necessity and benefits of CMMS for successfully implementing TPM in LR, offering valuable insights for manufacturers aiming to enhance their maintenance operations and achieve TQM goals.
This paper aligns with the scope of the Journal of Quality in Maintenance Engineering, which focuses on improving maintenance strategies and practices within various industries. By detailing the specific experience of Land-Rover, the paper offers practical guidance for readers interested in implementing TPM and CMMS.