How can logistics foster better collaboration between departments? This study explores the concept of integration within an interdepartmental context, suggesting that it is not as prevalent as integration in an interorganizational context. The research seeks to clarify the definition of "integration" and propose a model for achieving varying degrees of integration through interaction and collaboration. The main focus of this is **logistics**. The author reviews existing literature, identifying three characterizations of integration: interaction, collaboration, and a composite view of both. The study adopts the composite view, arguing that managers and researchers should consider integration as a multidimensional process. This emphasizes the importance of both communication and collaborative activities between departments. Based on this perspective, the paper proposes a model suggesting that different logistics situations will require varying degrees of integration via interaction and collaboration. Managerial implications are discussed for each situation, providing guidance for organizations seeking to improve interdepartmental coordination and efficiency.
Published in the International Journal of Physical Distribution & Logistics Management, this paper is squarely within the journal's scope. It addresses a core aspect of logistics management—interdepartmental integration—and explores how it can be enhanced. The article offers a theoretical framework and practical implications for managers, consistent with the journal's aim to provide actionable insights for logistics professionals.