Are you chasing the latest quality fad, or implementing effective strategies? This paper contrasts 'trendy' quality strategies with effective ones, arguing that relying solely on the flavor of the month is insufficient for achieving good results. Instead, the research advocates for hands-on leadership, massive training, market orientation, and quality improvement programs. These four strategies are to be integrated into a strategic plan that results in a culture of total quality. The study identifies five stages of quality culture: dormant, awakening, groping, action, and maturity, and says that most companies rely on "the flavor of the month". The paper emphasizes the importance of a systematic approach to quality, characterized by customer focus, process orientation, participation and empowerment, and continuous improvement. The plan must include commitment from top management, cultural change, improvements, and a systematic approach. Ultimately, the research calls for organizations to move beyond trendy approaches and embrace effective strategies that lead to a culture of total quality. This involves a comprehensive plan encompassing leadership, training, market focus, and continuous improvement, ultimately driving better results.
| Category | Category Repetition |
|---|---|
| Social Sciences: Commerce: Business: Personnel management. Employment management | 3 |
| Political science: Political institutions and public administration (General) | 1 |