Total Quality Management & Business Excellence

Title Publication Date Language Citations
Including sustainability in business excellence models2011/07/01English90
Critical factors and results of quality management: An empirical study2003/01/01English89
Integration of standardized management systems: Searching for a recipe and ingredients2003/06/01English88
Organizational culture for total quality management2013/06/01English88
Business excellence models: limitations, reflections and further development2013/06/01English87
Implementation of TQM in China and Organisation Performance: An Empirical Investigation2007/07/01English84
A study of the impacts of website quality on customer relationship performance2009/09/01English84
Students' perceptions of service quality in higher education2009/05/01English83
Failure of Continuous Improvement initiatives in manufacturing environments: a systematic review of the evidence2015/08/06English83
The effect of corporate social responsibility on brand loyalty: the mediating role of brand image2012/05/08English82
The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM2017/02/22English82
Corporate social responsibility in a global economy2010/02/01English81
Measuring healthcare service quality from patients’ perspective: using Fuzzy AHP application2017/03/22English79
Understanding online group buying intention: the roles of sense of virtual community and technology acceptance factors2011/10/01English79
Core values – the entrance to human satisfaction and commitment2012/02/01English78
An empirical examination of benefits from implementing integrated management systems (IMS)2011/02/01English78
Six Sigma implementation – Hurdles and more hurdles2005/08/01English76
Applying Lean Six Sigma and TRIZ methodology in banking services2010/03/01English76
A Study of the Impacts of Service Quality on Relationship Quality in Search-Experience-Credence Services2004/01/01English76
The Influence of Intellectual Capital on New Product Development Performance – The Manufacturing Companies of Taiwan as an Example2006/12/01English75
An instrument for measuring the critical factors of TQM in Turkish higher education2008/06/01English75
Proposed relationship of TQM and organisational performance using structured equation modelling2010/02/01English75
An integrated framework for quality in education: Application of quality function deployment, interpretive structural modelling and path analysis2006/03/01English75
The effect of TQM practices on employee satisfaction and loyalty in government2010/12/01English74
What happened to the ISO 9000 lustre? An eight-year study2010/03/01English73
The impact of supply chain quality integration on green supply chain management and environmental performance2017/07/31English73
Corporate social responsibility: Implications for performance excellence2010/08/01English72
A systematic literature review of empirical research in Lean and Six Sigma in healthcare2018/01/30English72
An investigation into the effects of IS quality and top management support on ERP system usage2010/03/01English71
Improving Quality through Value Stream Mapping: A Case Study of a Physician's Clinic2006/10/01English70