Business Process Management Journal

Title Publication Date Language Citations
The design and implementation of the balanced business scorecard: An analysis of three companies in practice1996/01/01English53
Business process re-engineering and process management: A survey of current practice and future trends in integrated management1995/01/01English50
Benchmarking best practice in European manufacturing sites1995/01/01English29
Effective process management through performance measurement: Part III-an integrated model of total quality-based performance measurement1995/01/01English29
Effective process management through performance measurement: part I – applications of total quality-based performance measurement1995/01/01English25
Continuous versus breakthrough improvement: Finding the right answer1995/01/01English23
BPR consulting: an evaluation of the methods employed1995/01/01English23
Strategic perspective to business process redesign1995/01/01English17
Product flow, breadth and complexity of business processes: An empirical study of 15 business processes in three organizations1996/01/01English17
An integrated business improvement methodology to refocus business improvement efforts1996/01/01English15
Best practice in the car after-sales service: An empirical study of Ford, Toyota, Nissan and Fiat in Germany - Part 11996/01/01English12
The integration of benchmarking and BPR: A matter of choice or necessity1995/01/01English9
Effective process management through performance measurement: Part II – benchmarking total quality-based performance measurement for best practice1995/01/01English9
The new model for improvement: total improvement management1995/01/01English9
Business process re-engineering projects in Finland: An evaluation of change management in 21 large Finnish organizations1996/01/01English6
ISO 9000 in the Low Countries: reaching for new heights?1996/01/01English6
Business process re-engineering and teleworking1995/01/01English5
A “patient focus review” of surgical services: Business process re-engineering in health care1996/01/01English5
Conceptualizing business process re-engineering1996/01/01English5
Best practice in the car after-sales service: An empirical study of Ford, Toyota, Nissan and Fiat in Germany - Part II1996/01/01English5
Business process re-engineering: Theory- and evidence-based practice1995/01/01English4
Re-engineering in sales and distribution - creating a flexible and integrated operation1996/01/01English4
Ideas on motivating people, addressing complaints and training (IMPACT): an application of benchmarking: Learning best practice from Hewlett-Packard1996/01/01English3
Re-engineering a total quality organization: A case study of D2D Ltd1995/01/01English3
Winning with quality at IBM: Best practice at the National Call Management Centre1996/01/01English2
Business self-assessment: A strategic tool for building process robustness and achieving integrated management1995/01/01English1
The engineer availability process: A study of a predictive process1996/01/01English