Cornell Hospitality Quarterly

Title Publication Date Language Citations
Does Fun Pay? The Impact of Workplace Fun on Employee Turnover and Performance2013/10/23English63
Best Practices in Diversity Management in Customer Service Organizations2013/03/04English62
Modeling OCB for Hotels2013/04/05English62
Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry2017/01/09English61
Exploring the Impact of Social Media on Hotel Service Performance2015/12/17English60
Should Hotels Respond to Negative Online Reviews?2016/07/10English59
Service Failures in Restaurants2010/04/27English59
Work-Family Conflict and Facilitation in the Hotel Industry2008/05/28English58
Success and Failure in Northern California2008/05/28English57
Work-Related Depression among Hotel Employees2009/09/02English57
Effective Communication Strategies for Hotel Guests’ Green Behavior2013/10/09English57
Travel Planning2011/09/01English57
Tourism-Led Growth Hypothesis: A New Global Evidence2017/10/12English56
Progress and Development of Information Technology in the Hospitality Industry2012/08/01English56
Key Factors Driving Customers’ Word-of-Mouth Intentions in Full-Service Restaurants2012/02/28English55
Premium or Discount in Hotel Room Rates? The Dual Effects of a Central Downtown Location2012/04/19English55
The Emergence of Hybrid Online Distribution Channels in Travel, Tourism and Hospitality2013/07/15English53
Environmental Perception, Management, and Competitive Opportunity in Spanish Hotels2011/09/15English53
The Effect of Tourism Clusters on U.S. Hotel Performance2014/11/14English53
Drivers of Customer Relationships in Quick-Service Restaurants2014/02/10English52
Analysis of Environmental Statements Issued by EMAS-Certified Spanish Hotels2008/05/28English52
Response Rates In Hospitality Research: An Overview of Current Practice and Suggestions For Future Research2020/07/30English52
The Effects of Tourism on Economic Growth in Hong Kong2011/02/04English51
Monetizing Managerial Responses on TripAdvisor: Performance Implications Across Hotel Classes2017/01/06English51
Hospitality Marketing: A Retrospective Analysis (1960-2010) and Predictions (2010-2020)2010/08/03English51
Employee Creativity and Motivation in the Chinese Context: The Moderating Role of Organizational Culture2011/04/13English51
The Effectiveness of Environmental Advertising in the Hotel Industry2012/02/15English50
Rethinking a Glass Ceiling in the Hospitality Industry2013/07/15English50
The Impacts of Service Provider Name, Ethnicity, and Menu Information on Perceived Authenticity and Behaviors2017/01/24English50
Innovative Practices in the Spanish Hotel Industry2011/11/21English50