| The Human Dimension | 2010/04/28 | English | 314 |
| The Dynamics of Green Restaurant Patronage | 2010/05/17 | English | 268 |
| Hotel Guests’ Preferences for Green Guest Room Attributes | 2011/07/15 | English | 214 |
| An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market | 2012/12/18 | English | 214 |
| Electronic Meal Experience: A Content Analysis of Online Restaurant Comments | 2010/08/11 | English | 212 |
| Spreading Social Media Messages on Facebook | 2012/09/24 | English | 205 |
| Contextual Factors and Cost Profiles Associated with Employee Turnover | 2008/02/01 | English | 165 |
| Eco-friendly Attitudes, Barriers to Participation, and Differences in Behavior at Green Hotels | 2013/11/22 | English | 163 |
| Responding to Online Reviews | 2012/11/30 | English | 160 |
| Predictors of Relationship Quality and Loyalty in the Chain Restaurant Industry | 2010/03/11 | English | 151 |
| Effects of Gender and Expertise on Consumers’ Motivation to Read Online Hotel Reviews | 2011/02/28 | English | 150 |
| The Impact of Servant Leadership on Hotel Employees’ “Servant Behavior” | 2013/04/02 | English | 135 |
| Factors Affecting Customer Satisfaction in Responses to Negative Online Hotel Reviews | 2014/12/01 | English | 131 |
| Revenue Management's Renaissance | 2008/10/03 | English | 126 |
| The Power of Meaningful Work | 2013/08/30 | English | 125 |
| Progress in Research on CSR and the Hotel Industry (2006-2015) | 2017/07/10 | English | 123 |
| The Effects of Leadership Style on Hotel Employees' Commitment to Service Quality | 2008/04/24 | English | 122 |
| The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales | 2014/05/06 | English | 121 |
| Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry | 2012/09/11 | English | 119 |
| Effects of Customer Participation in Corporate Social Responsibility (CSR) Programs on the CSR-Brand Fit and Brand Loyalty | 2015/12/28 | English | 119 |
| The Drivers of Loyalty Program Success | 2009/12/07 | English | 112 |
| Applications and Implications of Service Robots in Hospitality | 2020/05/25 | English | 110 |
| Online Customer Reviews of Hotels | 2013/03/29 | English | 110 |
| The Effects of Message Framing and Source Credibility on Green Messages in Hotels | 2013/10/09 | English | 107 |
| Shaping Environments Conductive to Creativity | 2011/11/29 | English | 105 |
| Servant Versus Authentic Leadership | 2016/07/10 | English | 105 |
| The Link between Firm Financial Performance and Investment in Sustainability Initiatives | 2013/10/10 | English | 104 |
| The Compelling “Hard Case” for “Green” Hotel Development | 2008/08/01 | English | 102 |
| Servant Leadership, Employee Job Crafting, and Citizenship Behaviors: A Cross-Level Investigation | 2017/07/07 | English | 102 |
| Do Environmental Sustainable Practices of Organic Wine Suppliers Affect Consumers’ Behavioral Intentions? The Moderating Role of Trust | 2015/03/26 | English | 102 |