Journal of Service Science

Title Publication Date Language Citations
The effect of standardization and customization on service satisfaction2010/06/01English30
A literature review of service research since 19932010/12/01English17
BHive: A reference framework for business-driven service design and management2010/06/01English7
University development models and efficiency analysis2009/06/01English6
On the profit gains of competing reverse channels for remanufacturing of refillable containers2009/12/01English5
Service science for service innovation2009/06/01English4
Switching factors of mobile customers in Korea2009/06/01English3
IT service 2.0: A case study of smart vending machines in Beijing2009/12/01English3
The effect of perceived congruence of communication on service quality of customer-contact subordinates: Mediating the role of self-perceived performance2010/12/01English3
A proposed methodology for U-City Service development: Service reusability perspective2010/06/01English2
Research on the attitudes of consumers and workers towards customer misbehaviors2010/06/01English2
The role of shopping goals on customer loyalty2009/12/01English2
Productivity in European Private and Public Services: A growth accounting exercise2010/06/01English1
Software assurance towards better IT service2009/06/01English1
Accelerating the growth of u-Healthcare in Korea: Conceptualizing and classifying from service perspective2009/06/01English1
An application of human performance technology: A case study at LG CNS2009/12/01English1
Strategic orientation and equifinality in the U.S. private passenger auto insurance sector2010/12/01English
Services in EU competition policy2009/12/01English
Internet marketing strategy of a wholesale tour agency in Korea: Case of Hana Tour2009/06/01English